This policy explains how FlaxCity vendors, service providers, and customers should handle delivery, pickup, location, fulfilment, and proof of receipt across Tanzania.
Last updated: June 24, 2026
Delivery coverage
FlaxCity supports marketplace discovery and delivery coordination across Tanzania, subject to vendor service regions, product availability, courier availability, and customer location.
Some vendors may serve all Tanzania, while others may serve selected regions, districts, cities, or nearby delivery zones.
Nearby search uses selected region, business service area, and optional current location to show relevant vendors, products, services, vehicles, and apartments.
Delivery options
Same-day delivery may be available for selected products, vendors, cities, and order times.
Standard delivery, intercity delivery, courier dispatch, bus parcel, rider delivery, vendor pickup, or customer pickup may be offered depending on the vendor.
Car rental, apartment booking, and on-demand services may use appointment time, check-in time, assigned service man location, or provider arrival time instead of product delivery.
Delivery estimates are operational targets, not guaranteed promises unless the vendor expressly confirms a guaranteed time.
Customer delivery information
Customers should provide accurate name, phone number, email where needed, delivery address, landmark, region, district, and preferred delivery time.
Customers may use current location where available. The platform may record coordinates and a location name in brackets to help vendors and riders find the destination.
Customers should remain reachable by phone or WhatsApp after placing an order or booking.
Wrong address, unreachable phone, missing landmark, or customer unavailability may cause delay, failed delivery, extra delivery fee, or cancellation.
Vendor and provider delivery responsibilities
Vendors should confirm stock, final price, delivery cost, delivery method, warranty, and estimated delivery time before dispatch.
Vendors should package products safely, protect fragile electronics, include promised accessories, and avoid dispatching damaged or mismatched items.
Service providers should assign available service men, communicate arrival time, and update job status where the platform supports it.
Apartment hosts and rental operators should provide accurate location, check-in or pickup instructions, contact person, and any required documents or deposit details before arrival.
Delivery fees and payment
Delivery fee may depend on distance, region, product size, courier method, urgency, and vendor policy.
Delivery fee should be confirmed before dispatch whenever possible.
Cash-on-delivery, mobile money, bank transfer, or future online checkout may be supported depending on vendor and platform configuration.
Customers should not pay unconfirmed extra charges that were not communicated by the vendor or provider before dispatch, unless they agree to a revised delivery arrangement.
Inspection, receipt, and failed delivery
Customers should inspect product name, model, color, storage, quantity, accessories, physical condition, IMEI or serial number where relevant, and package condition before accepting delivery.
If a problem is noticed during delivery, the customer should document it immediately and contact the vendor before completing payment where possible.
Risk normally passes to the customer after the customer or authorized recipient accepts the item, unless the issue was hidden, misrepresented, or covered by warranty or law.
If delivery fails because the customer is unreachable or address is incorrect, the vendor may reschedule, charge an additional delivery fee, or cancel the order depending on the circumstances.
Delays and support
Delays may happen because of traffic, distance, weather, stock confirmation, payment verification, courier availability, regional transport, security checks, or force majeure events.
The vendor should notify the customer when a delay is known and provide a revised delivery estimate.
Customers can contact FlaxCity support when a vendor becomes unreachable, delivery is overdue, an item is damaged, or order details do not match the agreement.
FlaxCity may use delivery reports, customer complaints, vendor performance, and completed orders to monitor marketplace quality.
For urgent order, delivery, return, vendor, or account issues, contact FlaxCity support with your order ID, vendor name, product or service name, photos where relevant, and your preferred contact number.
These policies are written for clear platform operations and customer transparency. They do not limit mandatory consumer, privacy, or other rights provided by applicable law.