This Privacy Policy explains what information FlaxCity collects, why it is used, how it is shared, and the choices available to customers, vendors, service providers, and visitors.
Last updated: June 24, 2026
Information we collect
Account details such as name, phone number, email address, password credentials, role, and login activity.
Order and booking details such as products, services, vehicles, apartments, quantities, preferred delivery address, payment preference, messages, and order status.
Vendor and service provider details such as business name, owner details, logo, business description, business hours, service areas, identity documents, tax documents, licenses, verification files, and subscription information.
Product, service, catalog, ad, and media content uploaded by vendors, including images, prices, stock levels, descriptions, specifications, and promotional material.
Location information when a user enters an address or chooses current location, including coordinates and location names used for nearby search, delivery, and service matching.
Device, usage, analytics, search, click, page visit, referral, and approximate location data used to improve platform performance and understand marketplace demand.
Messages sent through WhatsApp links, FlaxCity Agent, contact forms, support forms, lead forms, or email support channels.
How we use information
Operate the marketplace, user accounts, vendor dashboards, customer dashboards, product catalogs, cart, orders, bookings, and on-demand services.
Route order, booking, lead, delivery, and support details to the relevant vendor, service provider, service man, or platform support team.
Verify vendors, service providers, package subscriptions, payment submissions, listing quality, and marketplace safety.
Send transactional messages such as welcome emails, order confirmations, booking updates, password reset messages, subscription status, package expiry reminders, item limit notices, and support notifications.
Measure marketing performance using tools such as Google Analytics when enabled by Super Admin.
How information is shared
Customer order and delivery details are shared with the vendor or provider responsible for fulfilling that specific order, booking, or service request.
Vendor public profile information, listings, business hours, service areas, images, prices, badges, and catalog links may be visible to customers and search engines.
Service providers such as hosting, email, analytics, payment, advertising, maps, WhatsApp, and support tools may process information only as needed to provide platform services.
Information may be shared where required by law, lawful request, dispute handling, fraud prevention, safety investigation, or protection of FlaxCity, customers, vendors, or the public.
Location, WhatsApp, and third-party platforms
Location is used to show nearby products, businesses, services, vehicles, apartments, delivery options, and provider availability.
Users can choose whether to provide current location. If location is not provided, results may rely on selected region, city, or manually entered address.
When a customer clicks WhatsApp, social sharing, ads, maps, Google, Meta, TikTok, X, or external business profile links, those external services may process data under their own policies.
FlaxCity keeps API keys, SMTP credentials, ad credentials, AI credentials, and WhatsApp credentials server-side and does not intentionally expose secrets in frontend code.
Security, retention, and user choices
FlaxCity uses reasonable technical and operational measures to protect platform data, including role-based dashboard access and server-side handling for sensitive integrations.
Information is retained for as long as needed for marketplace operations, legal compliance, dispute handling, accounting, fraud prevention, analytics, and support history.
Users may request correction, deletion, or access to relevant personal information by contacting support, subject to identity verification and legal retention requirements.
Users can avoid optional location capture, unsubscribe from non-essential marketing where offered, and contact support for account assistance.
For urgent order, delivery, return, vendor, or account issues, contact FlaxCity support with your order ID, vendor name, product or service name, photos where relevant, and your preferred contact number.
These policies are written for clear platform operations and customer transparency. They do not limit mandatory consumer, privacy, or other rights provided by applicable law.